PURCHASING POLICY​

At The Uniform Lady, we want your shopping experience to be smooth, convenient, and worry-free. Please review our purchasing policy below to understand how we operate:

​

​

ORDERING & PAYMENT​

• Orders can be placed on-site every Thursday at Parkhurst Primary School or via phone/email during the week.

• Payment must be made in full at the time of purchase or prior to delivery (for pre-orders).

• We accept cash, EFT, debit/credit cards, and SnapScan.

• For custom or bulk orders, a 50% deposit is required upfront, with the balance due upon collection/delivery.

​

EXCHANGES & RETURNS​

• Exchanges are allowed within 14 days of purchase for items in new, unused condition (tags attached, unwashed).

• Returns are only accepted for defective items. We do not offer refunds for incorrect size selection but will gladly exchange if available.

• Custom items (e.g., name embroidery, printed T-shirts) cannot be returned unless defective.

​

COLLECTION & DELIVERY​

• Orders placed during the week can be collected on Thursdays at our on-site stall.

• Alternative pickup times or arrangements can be made upon request.

• Home or school office delivery may be arranged depending on availability.

​

LEAD TIMES​

• Most in-stock items are available immediately.

• Custom embroidery, T-shirt printing, or large/bulk orders may take 5–10 working days.

​

CONTACT FOR SUPPORT​

If you have any concerns, issues with your order, or need assistance:

• Call: 011-234-5678

• Email: info@theuniformlady.co.za

• We strive to respond to all queries within 24 hours.

​

We’re here to ensure your child is ready for school and you feel supported throughout the process. Thank you for choosing The Uniform Lady.